F.A.Qs Section
[ KNOWLEDGE_BASE_v4 ]

Service Infrastructure &
Frequently Asked Questions

Comprehensive details on our specialized packages, technical consultancy, and operational policies.

01

Corporate Identity & Experience

+

Based in Edmonton, Alberta, our firm operates with over 25 years of collective experience in software engineering and management. We specialize in providing cost-effective, niche market solutions designed to establish long-term service partnerships with our clients.

We provide 24/7 remote support for mission-critical operations. On-site technical support is available based on specialist availability and standard service fees.

02

10-Page Managed Web System

+

This package is engineered for small businesses requiring a professional presence without high development overhead. We deliver a design blueprint within 14 business days; once approved, final deployment is completed in a subsequent 14-day sprint.

Includes basic content creation and stock library imagery. Updates are processed via email@here with a 5-7 business day turnaround.

03

Cancellation & Billing Policy

+

Our services operate under a "Zero Contract" philosophy. There are no cancellation penalties. Billing is structured on a month-to-month cycle; while we do not provide pro-rated returns for mid-cycle cancellations, you may terminate service at any point without friction.

04

Visual Content & Image Standards

+

Clients are encouraged to provide high resolution custom imagery for their platforms. Alternatively, we provide access to our professional stock library for all managed web projects at no additional cost.

05

Industry-Specific Content Engineering

+

We provide initial baseline content tailored to your specific industry. This serves as a structural foundation that can be refined or replaced with your proprietary copy at any time through our update protocol.

06

Unlimited Content Revisions

+

Yes. Our managed services include unlimited content updates. We do not impose a cap on the frequency of modifications, ensuring your digital presence evolves alongside your business. However, it is based on factors discussed and approved by the client.

07

Domain Sovereignty & TLD Ownership

+

Mall Savvy strictly registers all Domain Names in the client's name. We maintain a transparent registration process to ensure there are no transfer barriers or legal hurdles regarding your primary digital identity.

08

Restaurant Ecosystem & Online Ordering

+

This specialized service includes a web portal, online ordering system, and native iOS/Android applications. We provide organic SEO and app promotion at a low monthly commission free rate, allowing restaurants to scale without predatory fee structures.

09

Strategic Technical Consultancy

+

Our consultancy helps clients navigate the Time vs. Tech challenge. We advise on scalable architectures, phased development to protect capital, and global deployment strategies to reach wider audiences with minimal friction.

10

Native Application Engineering (iOS/Android)

+

Custom application development begins with a mandatory 1-hour discovery session (with a fee) to blueprint requirements. If the project moves to production, this fee is credited back to the total development cost.

Note: Native apps are also developed as an add-on to the 10-page web package and made available in different pricing model for the best suited affodability.

Communication Protocol

Immutable Record Keeping.

We strictly utilize end-to-end email emails providers not limited to Google, Microsoft, Office 365 threads for all project milestones, approvals, and architectural documentation. This ensures that 100% of your project’s history remains in your direct possession—searchable, secure, and independent of third-party platform stability. We highly suggest you also keep emails intact should you need it.

Status Thread-Locked
Security AES-Encrypted